Return, Exchange & Refund Policy

We want you to be happy with your MD Fragrances order. If something is wrong, we will make it right.

14-Day Claim Window

You can report a problem within 14 days of receiving your order if your item is:

  • Wrong (you received a different product or size than you ordered)
  • Damaged, leaking or broken in transit
  • Defective (for example, a faulty spray nozzle)

In these cases we will send a free replacement, or give you a full refund if the item is not available. You do not pay anything extra.

How to Claim

  1. Message or call us on +92 325 5912225 or email mdcollectionts@gmail.com within 14 days of delivery.
  2. Share your order number, and a clear photo or short unboxing video of the parcel and the item.
  3. We will review within 1-2 working days and confirm the replacement or refund.

Tip: please open the parcel in front of the rider if possible, or record an unboxing video. It helps us resolve claims quickly.

Change of Mind

If you simply change your mind, we accept returns within 14 days only if the product is sealed, unused and in its original packaging. In this case the return courier charges are paid by the customer, and the refund is made after we receive and check the item.

For hygiene reasons, opened or used perfumes cannot be returned unless they are wrong, damaged or defective.

Refunds

Approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5-7 working days after we receive and inspect the returned item.

Cash on Delivery Orders

Please accept your parcel only if you have placed the order. Orders that are repeatedly refused at the door may be restricted from Cash on Delivery in future.

Contact

MD Fragrances, Lahore, Pakistan
Phone: +92 325 5912225
Email: mdcollectionts@gmail.com